FAQs
What is the difference between a short and long-term project?
Short-term projects range from one week to two weeks, while long-term support begins at three weeks or more. Contact us to learn more about the added benefits of long-term support.
Are your technicians able to work days and off-shift hours?
Yes, our technicians are available for day shifts, off-shifts, and weekend support to help fill production gaps and keep your operations running smoothly.
What are the main services you provide?
We provide highly skilled Field Service Technicians who deliver embedded support tailored to the packaging industry. Our team specializes in seasonal machine overhauls, ensuring equipment performance and reliability during peak production periods.
In addition, we offer comprehensive automation and electrical support, including new system installations and troubleshooting. Our services are backed by strong project management expertise to ensure timely, efficient execution from planning through completion.
Does your team include bilingual technicians? If so, please indicate the languages they are fluent in.
Yes, our team includes bilingual technicians with full fluency in Spanish, allowing us to seamlessly support diverse operational environments.
Where are your technicians located? Which states do they primarily serve?
Our technicians are located throughout North America, allowing us to provide responsive and reliable packaging support across the entire country.
Are technicians available for full time placement?
No, our technicians are not permanently stationed on-site; however, they are available to provide both short-term and long-term support based on your operational needs. This flexible approach allows us to efficiently scale our services to match the demands of your project or production schedule.
Are your technicians covered by insurance?
Yes, all our technicians are covered by a blanket insurance policy. This policy can be shared upon request.
In addition to providing support as embedded shift mechanics, will your technicians also be able to offer training on the equipment they service?
Our technicians work collaboratively with your team and are always willing to share their expertise. They provide clear updates, including root cause analysis and corrective actions, to help your team address recurring issues and drive continuous improvement.
Do you provide machine replacement parts?
At this time, we do not supply equipment replacement parts— your team be responsible for providing any necessary components during service support.
Have Questions About Your Manufacturing Needs?
From automation upgrades to embedded technical support, PS TEC helps manufacturers improve uptime, efficiency, and performance.
Call (480) 668-3961 or send us a message to get started.